• FREE GLOBAL SHIPPING & US RETURNS

FREE GLOBAL SHIPPING & US RETURNS

Shipping & Returns

SHIPPING

FOR ALL ORDERS:
There's typically a 1 day turnaround on most orders. Please note, this means you order will be shipped 1-3 days from the day it was placed, as we do not ship on the weekends. We will contact you should there be exceptional delays. Our warehouse is based in San Francisco, CA.

If you need an order expedited or an address changed on an order already placed, please contact hello@otherworldapparel and we'll do our very best to accommodate the change. You will be responsible for the cost of shipping upgrades.

INTERNATIONAL ORDERS:
Please note: buyer assumes responsibility for shipments sent via USPS First-Class. It is an affordable option but comes with some risk as we cannot track beyond our borders and there is no delivery guarantee on this option. For this reason, we cannot be held responsible for MIA orders using this method.

FREE USA RETURNS & EXCHANGES

We want you to love your purchase and we will do our best to ensure you are happy. Should there be anything in the way of total satisfaction, please refer to the following:

THE PRODUCT I RECEIVED IS NOT TO MY LIKING:

Online ordering is often an adventure for the bold and curious. We totally get it.  We accept returns and exchanges on unworn, undamaged merchandise with all tags attached, in its original packaging, within 30 days of receipt. Please note that due to the fine yarn and open construction used to develop our very special fabrics, there may be occasional uneven or loose yarns. These are not considered sewing or product defects, but rather, a characteristic of the fibers and something that makes each piece unique.

Should the item you ordered not be a good fit for you, just email us at hello@otherworldapparel.com and request a pre-paid USPS return label. We'll email you a label within 48 hours. Use the return label to mail the item back to us, with your packing slip enclosed.

Items shipped from outside the USA are not eligible for free returns at this time. Please mail the item back to us using your preferred carrier, following the instructions below.

If you'd rather mail the item back on your own, or if you're shipping from ouside the USA, please mail it to the below address with packing slip enclosed.

Otherworld Apparel Returns
1334 San Mateo Avenue
South San Francisco, CA 94080

Should you choose to mail it back without our pre-paid return label, you are responsible for paying the return mailing fees. We are not responsible for undelivered or lost returns, so tracking through your shipper is recommended. Upon receipt of your item, a refund will be issued back through the original payment method. PLEASE NOTE: Returns will not be accepted after 30 days from receipt.

MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED:

Please refer to your tracking email to track your order. If you're still unsure where your package is, please contact us at hello@otherworldapparel.com to report non receipt* or damage and we will send a replacement at no additional cost to you. If the product is damaged in transit we will require documentation so please be prepared to send e-mailed photos of damage. 

Due to the fine yarn and open construction used to develop our very special fabrics, there may be occasional uneven or loose yarns. These are not considered sewing or product defects, but rather, a characteristic of the fibers and something that makes each piece unique.

* Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in the tracking update. However, we will do our best to work with you should such points of confusion arise.

I WANT TO EXCHANGE MY ITEM FOR ANOTHER ITEM:

No problem! Email us at hello@otherworldapparel.com with the order number and items for exchange, and we'll email you a pre-paid USPS return label to print and secure to the package. Please write "exchange" on the packing slip and include it in your package. Then mail the unworn item with tags attached in its original packaging back to us at the below address:

Otherworld Apparel Returns
1334 San Mateo Avenue
South San Francisco, CA 94080

We are not responsible for undelivered or lost returns. Upon receipt of your return, we will ship out the new item, free of charge, to you. Easy as pie. PLEASE NOTE: Exchanges will not be accepted after 30 days from receipt.